InsureShield shipping insurance is protection for your in-transit goods offered through UPS Capital Insurance Agency, Inc. Policies can be created based on your business needs and can include protection for all or part of your supply chain. It just depends on your needs and unique level of risk.

Coverage for loss, damage and porch piracy is included. You may also benefit from other items including concealed damage up to 90 days, expedited reshipment for replacement goods and more.

Each policy and application of protection is different. A great place to start is reviewing your policy. You can access your policy 24/7 through the online portal or reach out to a member of our team to walk you through your policy one-on-one.

For any modifications to coverage, or to update your contact information or address, you can email capitalus@ups.com or call 877-263-8772 to speak to a representative.

How do you bill?

Depending on your policy, you can be billed monthly, quarterly, semi-annually or annually.

How do I pay my invoice?

You can pay your UPS Capital^® invoice through the online portal or mail the payment to the address on your invoice.

How does the claims process work?

We typically pay claims within a matter of days assuming all required documents have been provided to support your claim. If additional information is needed to review your claim further, the adjuster will notify you in writing. See additional Claims details.

How do I check the status of a claim?

Your claim status can be viewed by logging into the online portal and entering your tracking number/BOL or your claim number under the check status screen.

Who should I contact if I have a question?

If you have questions about your coverage or a claim, you can email capitalus@ups.com or call 877-263-8772 to speak to a representative.

How do I register for the InsureShield^® online portal?

Go to the portal and register with your policy number, email address and the zip code in which your account is located.